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The need for constant contact

Posted by: | October 25, 2011 | No Comment |

Facebook, Twitter and even Youtube have provided new and exciting ways to communicate with our friends. These outlets have given people ways to communicate with people they don’t even know. A key aspect in participating in these websites is getting the alerts that someone has contacted you. These are comparable to the ringing of a phone. If the phone doesn’t ring, how can you answer it?

This week, I began noticing a complaint on Twitter. There seems to be spotty outages of Twitter’s mention feature.
Sooo twitter stopped notifying me whenever I get mentions & new tweets. Succkkkks!
October 24, 2011

With the mentions not working at Twitter, people felt disconnected and cut off. The contact they were used to was missing.

I haven’t been getting any of my mentions. Luckily i scroll down my TL
October 24, 2011
My mentions are still down. COME ON TWITTER.
October 24, 2011

Mentions were down for the average Twitter user making plans or trying to communicate with their friends, but communication was also cut off for celebrities and people in the public eye. They were frustrated because they use Twitter to communicate with fans. The next 4 Tweets are from verified accounts:

Mentions not working sorry for no responses
October 24, 2011
This is driving me nuts. I can’t get any reply’s since 1 day ago. Ugh. Help! It’s no fun tweeting when u can’t get reply’s.
October 19, 2011
Hey guys! My twitter is acting up… I’m not receiving anything… And haven’t been for 10 hrs! Hopefully it’ll be sorted out by tomorrow!
October 19, 2011
Still can’t read mentions. Be nice.
October 20, 2011

Twitter recognized the problem….

Some users are reporting not receiving mentions on mobile applications. We are investigating this issue and will have a resolution soon.
October 24, 2011
…and set up a page where users could report specific cases.
Twitter Help Center | I’m Missing Mentions and @Replies

Twitter is without a doubt the best way to share and discover what is happening right now.
statuses/mentions sometimes returns empty collections | Twitter Developers

We’ve had some user reports of no tweets in mentions on load. Upon our own investigation we’re seeing statuses/mentions.json *sometimes* return an empty collection. This issue appears to be random and is not consistently reproducible. In one test, we could replay the same HTTP request multiple times.
A temporary loss of communication resulted in people feeling lost and isolated. Without communication, people weren’t able to receive the news that they are accustomed to. 

I know the irony. I just used Twitter to tell a story of a Twitter malfunction. The wonders of social media.

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